Went in looking to purchase a car with my own financing. At the end of the day they were able to beat my credit unions deal. Walked out with a better deal and after visiting five other dealerships this one treated us the best. Will and Ryan were a pleasure to work with!

Roland and the whole service department at DuPage Chrysler are amazing. Everyone is very professional, helpful, and willing to go the extra mile for their customers. I would highly recommend taking your vehicle there for service!

This was a well oiled machine. Friendly staff, professional, true artisans in their craft. Thanks to Ruben and the service team for everything they do to make the customer feel supported

I have gotten trucks from three Chrysler, dodge, jeep, ram dealers so far, I’ve had the best experience at this dupage one by far. I was helped by Chris D and Ryan S and they helped me get the most fair and reasonable deal in my predicament, I couldn’t ask for a better deal. Even the service department played a big role and were very helpful throughout the process. I will be returning to this dealer from now on, the atmosphere is very friendly and easy to navigate through.

If you know what you’re doing, buying a car from them is fine. However, communication is awful as they dont double check to ensure the car is even there before having you drive 40 minutes to come see it. They will also scratch the hell out of said brand new car and get passive aggressive and catty when you make them fix it outside of using a paint pen. The estimated time to fix was originally 2 hours but they had my car for 2 days, didnt tell me they’d have it for that long nor did they reach out to ... Read More

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Google - Nov 9, 2026

If you know what you’re doing, buying a car from them is fine. However, communication is awful as they dont double check to ensure the car is even there before having you drive 40 minutes to come see it. They will also scratch the hell out of said brand new car and get passive aggressive and catty when you make them fix it outside of using a paint pen. The estimated time to fix was originally 2 hours but they had my car for 2 days, didnt tell me they’d have it for that long nor did they reach out to let me know the car was ready. I just showed up lol. I love my car but I would not buy from them or recommend them :] Salesman was chill lowkey, only highlight of the entire process 😭

Took our 24 RAM 3500 for its 60k services. Couldn't be more satisfied with the treatment that was received by their service advisor Manny. Very polite and straight forward about the process and the services. Great job to the technicians as well, thank you.

Manny T is the best

Good customer service!

I purchased a new 2027 RAM 1500 Laramie and worked with both Tim and Valentin. Both were great and VERY helpful! Tim is very knowledgeable and knows his stuff about all facets of vehicles including mechanical. He was my go to guy and closed the sale. I would suggest him to anyone!

Thank you for helping out and we will be back! Manny T was very helpful

Dear Service Manager, I am writing to express my dissatisfaction with the service I recently received at your dealership. As part of my purchase agreement, the oil change, including the oil filter, was supposed to be complimentary. Additionally, I specifically requested that both fuel filters on my Ram 3500 be replaced. However, I was charged 886 dollars for replacing just the two fuel filters, which I find excessive and unreasonable.

Brought car in for service and headlight replacement. They did not complete the headlight repair or let me know they were not able to handle it with their service department. I even got a video of the car telling me everything was good with the headlight/blinker out. Zero stars.

I had an excellent experience with DuPage Dodge! Donnie was incredibly helpful when I brought in my Dodge Challenger to sell. He made the entire process simple and stress-free, ensured we received a fair value for the vehicle, and kept us informed every step of the way. I truly appreciated his professionalism, clear communication, and commitment to providing outstanding service. I highly recommend working with Donnie!

Not trust worthy and service quality on repair is terrible. Over charged and repair was done with many issues. Had to bring truck back several times. Don’t waste your hard earn money here.

Horrible people to deal with. Very unethical. They sold a vehicle to someone else after I committed to that vehicle. I booked airline tickets to get down there to find out the car was sold to someone else. DON'T DEAL WITH THEM, THEY DON'T CARE ABOUT THE CUSTOMER.

My salesperson was the best ever!

Manny T was great!

Roland Burke was amazing

I walked in stressed. Needed to but a car but I just wasn’t ready. Chris was waiting for me at the door, listened to my situation, and put options in front of me immediately. I walked out the door a couple hours later with exactly what I wanted, at the price I expected to pay. Ryan walked us through the paperwork, answered questions before we even asked. We had interaction with several employees as they wanted to make sure we felt important even while the number crunching was taking place behind the scenes. 10/10 I would recommend making them your ... Read More

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Google - Oct 25, 2026

I walked in stressed. Needed to but a car but I just wasn’t ready. Chris was waiting for me at the door, listened to my situation, and put options in front of me immediately. I walked out the door a couple hours later with exactly what I wanted, at the price I expected to pay. Ryan walked us through the paperwork, answered questions before we even asked. We had interaction with several employees as they wanted to make sure we felt important even while the number crunching was taking place behind the scenes. 10/10 I would recommend making them your very first stop because you won’t need to go anywhere else.

I was able to experience the brand new Jeep Recon EV. Thank you Damien Masek!

They were great from here! Our salesman Raj from Dodge was super nice, very helpful and made sure to help us get a great deal along with his sales manager. (Who I apologize but can't remember his name) We also were introduced to the service team who also were very friendly. All in all a great experience in buying our new car.

(Translated by Google) The service was outstanding. Ryan and Chava helped us, and we left driving a brand new truck. 100% recommended; they are honest and don't pressure you. (Original) El servicio fue extraordinario, Ryan y Chava nos ayudaron y salimos manejando una troca nueva. 100% recomendados son honestos y no te presionan.

My tech was very professional and explained every detail about my inspection

⭐⭐⭐⭐⭐ We had a wonderful experience at DuPage Chrysler Dodge Jeep RAM! Raj and the guys who worked with us during the negotiations did an amazing job and made the entire experience so much better. Raj was super nice, funny, helpful, and had such a positive attitude throughout the process. You can tell he genuinely cares about helping customers and making them feel comfortable. More people need to work there with that kind of energy and attitude! Buying a car can be stressful, but they made the experience enjoyable and easy for us. We truly appreciate all their help and would ... Read More

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Google - Oct 17, 2026

⭐⭐⭐⭐⭐ We had a wonderful experience at DuPage Chrysler Dodge Jeep RAM! Raj and the guys who worked with us during the negotiations did an amazing job and made the entire experience so much better. Raj was super nice, funny, helpful, and had such a positive attitude throughout the process. You can tell he genuinely cares about helping customers and making them feel comfortable. More people need to work there with that kind of energy and attitude! Buying a car can be stressful, but they made the experience enjoyable and easy for us. We truly appreciate all their help and would definitely recommend this dealership to anyone looking for a vehicle. Thank you, Raj, and the whole team, for such a great experience!

I had the absolute pleasure of work with Donnie. He was super kind, easy going and made selling my car a breeze. I will always recommend this place!

Roland was excellent, really took care of me when I had issues with my vehicle.

Chris was very helpful, Thank you so much!!

Valentin and ken as well as Donnie Went above and beyond to make sure I was placed in the right car for my budget and safety. I would 100% agree that this is a place to go if you were looking for a caring car dealership

Chris thank you for making my day and taking caring me at DuPage Dodge!

They treat us heavenly melonated customers like we was some crooks or scammers because we paid cash for a dullie.... Should of walked away but needed the truck... Black people money is no good their from my experience...

Very upfront and quick with service and recommendations.

Manny provides top notch customer service, accommodating and friendly from the phone, when you walk in the door and when you leave. He treats you like you’re his number one customer.

I came to purchase 2026 RAM 2500. I met some new hired salesman, who disclosed that on the beginning, but was very nice and helpful. Also, the price and trade in negotiations with some manager was professional and fair. Then, I was asked to talk to the finance manager...and wow. That was an experience of my life. He had all documents prepared and printed, however, everything was done on my personal name. I explained that, this vehicle must be titled to my corporation, exactly the same as my trade in vehicle and I told that to both, salesman and the manager. ... Read More

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Google - Oct 14, 2026

I came to purchase 2026 RAM 2500. I met some new hired salesman, who disclosed that on the beginning, but was very nice and helpful. Also, the price and trade in negotiations with some manager was professional and fair. Then, I was asked to talk to the finance manager...and wow. That was an experience of my life. He had all documents prepared and printed, however, everything was done on my personal name. I explained that, this vehicle must be titled to my corporation, exactly the same as my trade in vehicle and I told that to both, salesman and the manager. This genius started to be furious. He was just extremely angry, blaming me for this situation. "Now I have to start everything from the beginning!!!, "You should tell me that before!!!", "I will not be able to give you same deal!!!" I explained, that both salesman and manager were aware about that, and i had no chance to tell him that because I just entered his office!!! He also refused to showed me all printed paperwork and told me to leave and wait outside his office. After another hour, I received a phone call from my work, so I asked salesman how long it will take. He told me that everything is ready and asked me to see finance manager again. I entered his office stating "I've heard that you are ready...." The response was "who told you that I'm ready???? No, I am not ready!!!!" "I might be ready on Monday!!!" I just left, until today no one called me from this place, however, on the next day, i received an email stating "Thank you for purchasing a new vehicle from us" Wow...

Great folks here, super helpful and got my truck back to me quick.

Coming to DuPage Chrysler Dodge Jeep RAM was honestly one of the best decisions I made when looking for my next car! A huge thank you to Mr. Chava and Jonathan for helping us find my dream car! They were both extremely patient, understanding, and attentive to what we were looking for. They never made us feel rushed or pressured and were always so kind and helpful throughout the entire process. We also had the pleasure of meeting Ryan, who was such a delight! He was very friendly, welcoming, and made sure we walked away with a great deal! We ... Read More

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Google - Oct 14, 2026

Coming to DuPage Chrysler Dodge Jeep RAM was honestly one of the best decisions I made when looking for my next car! A huge thank you to Mr. Chava and Jonathan for helping us find my dream car! They were both extremely patient, understanding, and attentive to what we were looking for. They never made us feel rushed or pressured and were always so kind and helpful throughout the entire process. We also had the pleasure of meeting Ryan, who was such a delight! He was very friendly, welcoming, and made sure we walked away with a great deal! We also loved that he speaks a little Spanish, which made the experience even more enjoyable! The entire team made our car-buying experience smooth, comfortable, and exciting. I couldn’t be happier with my new car! I will definitely be recommending DuPage Chrysler Dodge Jeep RAM to all my family and friends! If you’re looking for a new car and a team that truly cares about helping you find the right one, this is the place to go! Thank you again, Mr. Chava, Jonathan, and Ryan, for making my dream car a reality! ❤️🚙

I can’t recommend Donnie at DuPage CDJR enough! Selling my car through him was one of the easiest, quickest, and most seamless experiences I’ve had at a dealership. From start to finish, he was professional, responsive, and made the entire process incredibly smooth. What really stood out was how prepared and respectful he was of my time. Donnie had all the paperwork ready for me before I even arrived, so I wasn’t stuck sitting around waiting or wasting time going from dealership to dealership. He made the process straightforward, efficient, and completely hassle-free, which is exactly what ... Read More

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Google - Oct 12, 2026

I can’t recommend Donnie at DuPage CDJR enough! Selling my car through him was one of the easiest, quickest, and most seamless experiences I’ve had at a dealership. From start to finish, he was professional, responsive, and made the entire process incredibly smooth. What really stood out was how prepared and respectful he was of my time. Donnie had all the paperwork ready for me before I even arrived, so I wasn’t stuck sitting around waiting or wasting time going from dealership to dealership. He made the process straightforward, efficient, and completely hassle-free, which is exactly what you want when selling a vehicle. It’s clear that Donnie understands the importance of providing a great customer experience. He made everything easy, communicated well, and ensured the process went as smoothly as possible. I really appreciated how much time and effort he saved me. If you’re in the area and looking to buy or sell a car, do yourself a favor and go see Donnie at DuPage CDJR. You won’t regret it! It’s refreshing to work with someone who values your time and makes the entire experience this easy. I would absolutely work with him again and highly recommend him to anyone looking for a great dealership experience!

I had a great experience working with Jonny Pena and Ryan Sitter throughout the vehicle purchasing process. Jonny was professional, helpful, and easy to work with, making the entire experience smooth and stress-free. Ryan also did a great job on the financing side, helping secure a fair rate and making sure everything came together seamlessly. Both were great to work with, and I appreciated their professionalism, transparency, and willingness to make the process a positive one. I would absolutely recommend Jonny and Ryan to anyone looking to purchase a vehicle!

Manny T was so helpful, extremely understanding and patiently heard all our concerns, highly recommend him for any help

I am beyond frustrated and disappointed with my experience at this Jeep dealership. This was easily one of the worst dealership experiences I have ever had. I brought in my 2021 Jeep Compass and was originally told the service would take approximately 90 minutes. Instead, it turned into SIX HOURS of wasted time and frustration. That is completely unacceptable. To make matters worse, I was promised a loaner vehicle, only to be told that no loaner was available. Instead, I was offered a shuttle. Why make promises to customers if you have no intention of honoring them? After all this inconvenience, I ... Read More

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Google - Oct 10, 2026

I am beyond frustrated and disappointed with my experience at this Jeep dealership. This was easily one of the worst dealership experiences I have ever had. I brought in my 2021 Jeep Compass and was originally told the service would take approximately 90 minutes. Instead, it turned into SIX HOURS of wasted time and frustration. That is completely unacceptable. To make matters worse, I was promised a loaner vehicle, only to be told that no loaner was available. Instead, I was offered a shuttle. Why make promises to customers if you have no intention of honoring them? After all this inconvenience, I was presented with over $600 in charges for an oil change, tire rotation, and auxiliary battery replacement. I had already replaced my main battery last winter, and the lack of clear communication regarding these additional expenses only made the situation worse. This is not just about the money. It’s about honesty, professionalism, and respect for customers’ time. This dealership failed miserably in all three areas. Six hours for a supposedly 90-minute appointment, a promised loaner that never materialized, and over $600 in charges. Absolutely ridiculous. I strongly recommend thinking twice before bringing your vehicle here. Extremely disappointing and completely unacceptable.

Great customer service, and service was completed in a timely manner.

My service advisor was overall very kind, personable and respectful. He made sure and secured a shuttle back to my home. However, when the problem to my Doge Caravan’s door was discovered, my service provider explained the problem and how much it would cost. I was sent a text a link to information regarding the car. I could not find a break down for the parts and labor. I asked for one, which he explained over the phone. I requested an estimate in document form so that I could see the details. The service provider responded that it was ... Read More

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Google - Oct 9, 2026

My service advisor was overall very kind, personable and respectful. He made sure and secured a shuttle back to my home. However, when the problem to my Doge Caravan’s door was discovered, my service provider explained the problem and how much it would cost. I was sent a text a link to information regarding the car. I could not find a break down for the parts and labor. I asked for one, which he explained over the phone. I requested an estimate in document form so that I could see the details. The service provider responded that it was in the link, so I asked how to access it. He did not seem to know how to access it through the link. I found it odd that the service advisor did not know how to access it on their portal or that he would not promptly and gladly send me one over email or to my phone since I am the customer whom he is servicing. When I told him that we would pass on the repair since it is more than I expected and could afford, he insisted that we go through with the repair. He suggested financing through multiple payments, which I declined. Despite my firmly declining the repair and requesting they put the car back together, he insisted it would be impossible to put back together since pieces were broken and he also mentioned that their would be a reassembling fee, which he had not mentioned when we began the process. Had he mentioned that there would be a reassembling fee in the event we don’t accept the repair, that would have been different. I found it odd that he was insisting we go through with the repair. In my experience with servicing companies, they always show and explain the estimate thoroughly breaking down the pieces and the labor and ensure the customer understands the problem and the repair. Also, they allow the customer the freedom to decide whether to go through with the repair or decline without pressuring or forcing a decision. This is an important procedure as it builds trust. Even if the customer declines, they feel they can trust the establishment and speak well of it to others. The supervisor of our car rental organization contacted the dealership and apparently the technicians had popped out the window when deassembling the front door. I am not sure why my service advisor did not share that critical piece of information. There was lack of clarity that was confusing and frustrating and also a forcefulness to accept the repair option which was unprofessional and unfit for a reputable establishment like a Dodge Chrysler dealership.

Thank you Roland!

Excellent,Roland was very professional

Since 2017 I’ve had great experiences at this dealer. One recent particular experience was with Donnie, he was exceptional at getting the best price for my Jeep. If you’re at this dealer and Donnie is helping you, you will be taken care of. Thank you Donnie!

(Translated by Google) Thanks to Manny T, service advisor, who helped us with all our questions. Great service! (Original) Gracias a manny t service advisor que nos ayudo con todas nuestras preguntas buen servicio!

Recently sold a Ram 1500 to Donny at DuPage CDJR. He couldn’t have made the process any quicker or easier. Extremely fair purchase price, check cut the following day, no pressure to try and buy something from them. 100% recommend these guys! Give them a shot to earn your business. I will be returning next time I’m in the market to either sell a vehicle or buy another truck.

Chris was great. Easy in easy out.

We had an absolutely wonderful experience at DuPage Chrysler Dodge Jeep Ram! A huge thank-you to the incredible team who made the experience so special. Ryan Sitter, the Finance Director, was fantastic, and our salesman, Xavier Crump, was truly unbelievable! We also really appreciated Tim Gulvas taking the time to help my husband get everything set up. Jeff and Brian worked some amazing numbers for us, and we couldn’t be happier with everyone’s help. It’s the people who make all the difference, and this team deserves every one of these five stars! Thank you all for the ... Read More

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Google - Oct 6, 2026

We had an absolutely wonderful experience at DuPage Chrysler Dodge Jeep Ram! A huge thank-you to the incredible team who made the experience so special. Ryan Sitter, the Finance Director, was fantastic, and our salesman, Xavier Crump, was truly unbelievable! We also really appreciated Tim Gulvas taking the time to help my husband get everything set up. Jeff and Brian worked some amazing numbers for us, and we couldn’t be happier with everyone’s help. It’s the people who make all the difference, and this team deserves every one of these five stars! Thank you all for the outstanding service. We highly recommend DuPage Chrysler Dodge Jeep Ram!

We purchased a truck from this dealership and discovered it was missing the wheel-lock key when we got a flat tire. They said they would look for it and had ordered replacement lug nuts, but two to three weeks passed without a resolution. We were then told they could not help without the VIN and wanted us to arrange a tow through our insurance. This has affected our transportation and ability to get to work. When I explained that the key had not been provided at purchase, the manager yelled at me. I also observed staff being more attentive and ... Read More

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Google - Oct 6, 2026

We purchased a truck from this dealership and discovered it was missing the wheel-lock key when we got a flat tire. They said they would look for it and had ordered replacement lug nuts, but two to three weeks passed without a resolution. We were then told they could not help without the VIN and wanted us to arrange a tow through our insurance. This has affected our transportation and ability to get to work. When I explained that the key had not been provided at purchase, the manager yelled at me. I also observed staff being more attentive and helpful to white customers, which left me feeling discriminated against. As a disabled veteran, I felt intimidated and disrespected. The conflicting information, lack of follow-through, and treatment we received were unacceptable. Based on our experience, I would not recommend this dealership. STAY AWAY, THEYRE GEEDY AND MONEY HUNRGY

I honestly can’t say enough good things about our experience! We walked in not really knowing what to expect, and from the moment we met Damien, we felt comfortable and welcomed. He was so professional, patient, and genuinely helpful. He made the whole process feel easy instead of stressful. This was especially important to us because my daughter was purchasing her very first car. As a mom, I wanted to make sure she was getting a good vehicle, a fair deal, and a good finance rate. Ryan went above and beyond to work with us and make sure we ... Read More

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Google - Oct 6, 2026

I honestly can’t say enough good things about our experience! We walked in not really knowing what to expect, and from the moment we met Damien, we felt comfortable and welcomed. He was so professional, patient, and genuinely helpful. He made the whole process feel easy instead of stressful. This was especially important to us because my daughter was purchasing her very first car. As a mom, I wanted to make sure she was getting a good vehicle, a fair deal, and a good finance rate. Ryan went above and beyond to work with us and make sure we got the best deal and finance rate possible. We truly appreciate the time and effort he put into helping us. The best part was that we never felt pressured or rushed. Everyone was honest, friendly, and made us feel like they genuinely cared about helping us—not just making a sale. I am so grateful that my daughter's first car-buying experience was such a positive one. Damien and Ryan were amazing, and I would absolutely recommend them to anyone looking for a vehicle. If you’re looking for a dealership where you can feel comfortable and know that someone is actually looking out for you, I highly recommend these two gentlemen! Thank you, Damien and Ryan, for making such an important moment for my daughter a wonderful experience! ❤️🚗

Chris was great!!!

One star. On Saturday, September 26, 2026, I visited DuPage Chrysler Jeep Dodge Ram for a vehicle appraisal that had been arranged approximately a week in advance. This was not a random walk-in. I drove 25 miles each way—a 50-mile round trip—and set aside part of my Saturday because James and Will told me that Donnie, the sales manager, needed to scan my Volvo for codes before they could provide a firm appraisal. The preliminary discussion had been around $15,000, based partly on what Will had seen and said. I had previously received a $15,500 offer through the dealership where Will formerly worked. ... Read More

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Google - Sep 26, 2026

One star. On Saturday, September 26, 2026, I visited DuPage Chrysler Jeep Dodge Ram for a vehicle appraisal that had been arranged approximately a week in advance. This was not a random walk-in. I drove 25 miles each way—a 50-mile round trip—and set aside part of my Saturday because James and Will told me that Donnie, the sales manager, needed to scan my Volvo for codes before they could provide a firm appraisal. The preliminary discussion had been around $15,000, based partly on what Will had seen and said. I had previously received a $15,500 offer through the dealership where Will formerly worked. I understood that $15,000 was not a binding offer and that DuPage CDJR needed to perform its own evaluation. I fully expected that the number could change after a completed inspection. When I arrived, Donnie drove the car briefly around the parking lot with his handheld scanner attached, but his device would not connect. No alternative scanner or service-department scan was offered. Donnie said he could not provide a proper number. When I questioned what that meant, he mentioned approximately $12,000–$12,700, shook my hand, and walked away. I returned inside and asked other members of the sales staff why the dealership could not use a standard OBD-II scanner from their Service Department. After they spoke with management, I was told the appraisal would be $12,000 if the scan worked and $10,000 if it did not. At that point, no trouble code or mechanical defect had been identified, and no completed appraisal had been presented to me. I recognize that a preliminary discussion is not binding and that trade-in values can change based on a vehicle’s condition and the market. My issue is with the process and the customer service. This appointment was made in advance specifically so the car could be scanned. Yet when their device would not connect, there was no meaningful troubleshooting, alternative equipment, involvement from the service department, or proposed rescheduling. I had made a 50-mile round trip for the exact procedure the dealership told me was required. What bothered me most was the way Donnie handled the situation. His brief explanation, handshake, and departure left me with the clear impression that the appointment was over simply because his scanner could not connect. There was no meaningful acknowledgment of the wasted trip or effort to find a solution. From a sales manager, I expected a professional explanation and at least some attempt to resolve the issue. I found the entire interaction dismissive, disorganized, and disrespectful of my time. If the dealership had told me beforehand that it might not be equipped to scan or properly appraise my Volvo, I would not have made the trip. Based on this experience, I would not return to DuPage Chrysler Jeep Dodge Ram for future business, and I cannot recommend its vehicle-appraisal process.

If I could give 0 stars, I would. I dropped off my car Saturday & Manuel told me he would call me today early to let me know if I can get a rental to get to work. They refused to give me a rental and I had to uber myself to work. Now the rental wasn’t a big deal, it was the fact that he didn’t get in touch with me until I REACHED OUT TO HIM at 11am. On top of this, he tried to tell me my seat wasn’t making a clicking noise when I ... Read More

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Google - Sep 22, 2026

If I could give 0 stars, I would. I dropped off my car Saturday & Manuel told me he would call me today early to let me know if I can get a rental to get to work. They refused to give me a rental and I had to uber myself to work. Now the rental wasn’t a big deal, it was the fact that he didn’t get in touch with me until I REACHED OUT TO HIM at 11am. On top of this, he tried to tell me my seat wasn’t making a clicking noise when I sent a video. They had to tighten something in the seat. Furthermore, he treats me like a dumb girl which led me into bringing my parents with me so they can understand what I mean. This wasn’t my first interaction with him. He treats me as an inconvenience because I have had a lot of tires with nails but I have insurance for it !!! So why does it matter ??? There is a reason there are these coverages and I just so happen to drive the expressway to work every single day and have horrible luck. I am young, I am learning ! My mom has heard me rant to her about how poor I get treated when this is my very first truck as I am early 20s. The way they have been treating me at this specific dealership has made me never want to come back again. My mom told him in person that his service efforts are trash and he said thank you. Just nasty. Wish I didn’t come here and went to Ziegler. Terrible business. Thank you to Zeigler for getting me into my new 2027 Grand Cherokee Limited Reserve!

Absolutely worst experience at a dealership hands down. I came into this store 8 months pregnant with my 1 year old and 2 year old looking at a used Wagoneer. We decided to think it over and came back the next day, we had already worked the deal and numbers. When we came back the next morning, another person was there test driving the car. The salesman said if you want to buy the car you still can if we agree to numbers we had already worked. Which we did and then signed off of the numbers. They told us the car was ... Read More

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Google - Sep 15, 2026

Absolutely worst experience at a dealership hands down. I came into this store 8 months pregnant with my 1 year old and 2 year old looking at a used Wagoneer. We decided to think it over and came back the next day, we had already worked the deal and numbers. When we came back the next morning, another person was there test driving the car. The salesman said if you want to buy the car you still can if we agree to numbers we had already worked. Which we did and then signed off of the numbers. They told us the car was ours and the sales manager Ken Krupp said they had already switched the other customers to another car. What we didn’t realize was they had told the other buyers the same thing and made us sit there for four hours thinking we were waiting on finance. They told me my preapproval was no good giving me the run around and that my rate was over 10 percent with an 850 credit score. Finally I agreed to put more money down to just wrap up the deal and accepted their approval. While on the phone with the bank, I watched the other salesman pull the car away and the sales manager that had just told me the car was ours tells me, I’m sorry the car was sold to the other people and they already signed. Even after we had already signed as well. Basically they had me sit there for 4 hours with my family while they waited to see who they could make more money off of. They never should have told me the car was still available and that the other buyers had switched cars, it was all a lie. It was incredibly deceptive and one of the worst experiences I have ever had. Beware of this dealer, they will mislead you in every way in order to maximize their profits. (Also charged 3,000 dolllars for certification that added only 3 month/3k miles of warranty and 400 dollars for a set of wheel locks). Though the car might have seemed like a good deal online, they raise the price with these added fees once you see the breakdown. They could care less about their local customers, women and families only their own pockets.

Absolutely worst experience at a dealership hands down. I came into this store 8 months pregnant with my 1 year old and 2 year old looking at a used Wagoneer. We decided to think it over and came back the next day, we had already worked the deal and numbers. When we came back the next morning, another person was there test driving the car. The salesman said if you want to buy the car you still can if we agree to numbers we had already worked. Which we did and then signed off of the numbers. They told us the car was ... Read More

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DealerRater - Sep 15, 2026

Absolutely worst experience at a dealership hands down. I came into this store 8 months pregnant with my 1 year old and 2 year old looking at a used Wagoneer. We decided to think it over and came back the next day, we had already worked the deal and numbers. When we came back the next morning, another person was there test driving the car. The salesman said if you want to buy the car you still can if we agree to numbers we had already worked. Which we did and then signed off of the numbers. They told us the car was ours and the sales manager Ken Krupp said they had already switched the other customers to another car. What we didn’t realize was they had told the other buyers the same thing and made us sit there for four hours thinking we were waiting on finance. They told me my preapproval was no good giving me the run around and that my rate was over 10 percent with an 850 credit score. Finally I agreed to put more money down to just wrap up the deal and accepted their approval. While on the phone with the bank, I watched the other salesman pull the car away and the sales manager that had just told me the car was ours tells me, I’m sorry the car was sold to the other people and they already signed. Even after we had already signed as well. Basically they had me sit there for 4 hours with my family while they waited to see who they could make more money off of. They never should have told me the car was still available and that the other buyers had switched cars, it was all a lie. It was incredibly deceptive and one of the worst experiences I have ever had. Beware of this dealer, they will mislead you in every way in order to maximize their profits. (Also charged 3,000 dolllars for certification that added only 3 month/3k miles of warranty and 400 dollars for a set of wheel locks). Though the car might have seemed like a good deal online, they raise the price with these added fees once you see the breakdown. They could care less about their local customers, women and families only their own pockets.

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I purchase a Ram 2500 2017 on Febrerary 2026 with 170,000 miles I know sound like a lot of miles but for a diesel heavy-duty truck is like 75,000 on a gas engie. This weekend the ram broke down on the highway with a transmission failure. Transmission is gone and needs a whole new transmission replacement, I will recommend if you buy a car from this dealership make sure they had a full inspection report.

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I purchase a Ram 2500 2017 on Febrerary 2026 with 170,000 miles I know sound like a lot of miles but for a diesel heavy-duty truck is like 75,000 on a gas engie. This weekend the ram broke down on the highway with a transmission failure. Transmission is gone and needs a whole new transmission replacement, I will recommend if you buy a car from this dealership make sure they had a full inspection report.

I purchased 2 Wranglers here over the years, but lately the Service Department has been terrible. They had my 2021 Wrangler for 6 weeks due to a battery and auxiliary battery issue which would leave the car dead after a couple of days of non-use. It took about 2 replacement batteries each to fix. They charged me $2,700 for these repairs (which included other stuff like differential fluids and filters), gave me the keys and the Auto Start/Stop Engine light was still lit on the dash. I turned right around and threw the keys back at them and said it is not fixed. So ... Read More

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Google - Sep 1, 2026

I purchased 2 Wranglers here over the years, but lately the Service Department has been terrible. They had my 2021 Wrangler for 6 weeks due to a battery and auxiliary battery issue which would leave the car dead after a couple of days of non-use. It took about 2 replacement batteries each to fix. They charged me $2,700 for these repairs (which included other stuff like differential fluids and filters), gave me the keys and the Auto Start/Stop Engine light was still lit on the dash. I turned right around and threw the keys back at them and said it is not fixed. So again that was part of the weeks they had it and multiple batteries they put in. Also, the Cabin Air filter was placed incorrectly so when you would accelerate the ventilation system made loud rattling noises. They also told me it needed front brakes which I declined to have them do because the bill was already too high. I had a 3rd party check the brakes and they said nothing was wrong with them. This service department is outright stealing money from people under false repairs. It used to never be like this. I moved my services to another area CDJR. I have to add this because they posted a generic reply to my post. I asked to speak to the manager NO LESS than 3 times throughout the duration of these repairs (6 week period). No manager EVER called me back or met with me when I went in. Those managers hide in their offices with their doors closed. I recommend to find a different service department and if you are stuck here for your services make sure you get a 2nd opinion before committing to what they are telling/selling you, no matter how small it may be. Just get the minimum work done and then have someone else at a different shop check out what they tried to sell you on here.

⭐ Absolutely terrible service experience. I originally scheduled an appointment for a simple oil change. When I dropped the vehicle off, I also mentioned that my check engine light had briefly come on during a recent road trip and asked them to take a look at that as well. I left the vehicle with them all day and received a call around 5 PM saying it was ready. When I arrived, they explained that they had found some engine work that needed to be done. I said that was fine and that I would schedule the repair for another time. Then I ... Read More

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Google - Aug 29, 2026

⭐ Absolutely terrible service experience. I originally scheduled an appointment for a simple oil change. When I dropped the vehicle off, I also mentioned that my check engine light had briefly come on during a recent road trip and asked them to take a look at that as well. I left the vehicle with them all day and received a call around 5 PM saying it was ready. When I arrived, they explained that they had found some engine work that needed to be done. I said that was fine and that I would schedule the repair for another time. Then I asked to pay for my oil change. They hadn't done it. The service advisor told me there was no point in changing the oil because the engine repair they were recommending would require the oil to be changed anyway. Fair enough. We scheduled the repair for Monday, and I specifically arranged to have the vehicle back by Thursday. Thursday evening I was told the vehicle was ready. I arrived around 5 PM and, thankfully, asked whether the oil change had been completed. Nope. Again. This time I was told, "Why would we do an oil change? It wasn't on the work order." I explained that the entire reason the vehicle originally came to their dealership was for an oil change, and THEIR service advisor told me not to have it done because it would automatically be taken care of during the engine repair. Their response was essentially that they didn't know anything about that conversation and there was nothing they could do. I asked to speak with the original advisor and was then informed that he no longer works there—apparently leaving sometime during the three days between my visits. So because their employee left the company, apparently anything he communicated to a customer left with him. Their solution? Leave my vehicle another day so they could finally perform the oil change I originally scheduled in the first place. At that point, my vehicle had been at this dealership for parts of five days to accomplish an oil change and an engine repair. When I finally picked it up, I asked whether they could offer any sort of discount on the oil change for the inconvenience and multiple trips. No. Full price. No attempt to make it right. No ownership of the miscommunication. Basically, we don't know why the first guy didn't do it, he's gone now, pay the bill and have a nice day. Mistakes happen. Employees leave. Miscommunications happen. I understand all of that. What separates good customer service from bad customer service is how you handle it when those things happen. This dealership had multiple opportunities to simply acknowledge the mistake and make a very small gesture to a customer they inconvenienced repeatedly. Instead, they chose to take zero ownership. Easily one of the worst dealership service experiences I've ever had.

I came in for an appointment and was not acknowledged by a staff member until I asked for help once I seen them helping someone who came in after me. Their demeanor was very unwelcoming.

Horrible experience with their service center. Be warned. I recently had an extremely frustrating experience with the service department at this dealer after bringing in my RAM 3500 for a mechanical issue. I agreed to a $248 diagnostic fee just to have the truck looked at, which, unfortunately, is fairly normal these days. The problem is that their diagnosis ultimately turned out to be incorrect. I was then contacted and told they wanted to perform a software update because they believed it could resolve the issue. What they conveniently failed to mention during that conversation was that the update would cost me ... Read More

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Google - Aug 26, 2026

Horrible experience with their service center. Be warned. I recently had an extremely frustrating experience with the service department at this dealer after bringing in my RAM 3500 for a mechanical issue. I agreed to a $248 diagnostic fee just to have the truck looked at, which, unfortunately, is fairly normal these days. The problem is that their diagnosis ultimately turned out to be incorrect. I was then contacted and told they wanted to perform a software update because they believed it could resolve the issue. What they conveniently failed to mention during that conversation was that the update would cost me ANOTHER $248, on top of the diagnostic fee I had already agreed to. I picked the truck up shortly afterward, and it was as if nothing had been done. The exact same problem remained. The truck was still not driving properly, and I was now out $531.58 with absolutely nothing resolved. I left my truck with Bob in service because I trusted that I would get answers and, ideally, a solution. Instead, I paid more than $500, received an incorrect diagnosis, and drove away with the same problem I arrived with. After realizing the software update had not fixed the issue as they suggested it might, I contacted the dealership and asked them to refund the additional $248 charge for the update. I understood that they would likely keep the original diagnostic fee—even though the diagnosis turned out to be wrong—but I felt refunding the additional charge was more than reasonable considering it accomplished nothing. They refused. What was arguably even more frustrating than the money was trying to get someone on the phone to address the situation. It took me 26 DAYS to finally speak with someone who could discuss resolving the issue. Nearly an entire month just to have a conversation about a service dispute is completely unacceptable. I ultimately spoke with Len, who essentially chalked the situation up to their normal process and refused to refund the money. His explanation was effectively that this is simply how they do things. Apparently, customers are expected to pay while the service department works through possible solutions, regardless of whether those attempts actually resolve the problem. At that point, I gave up on DuPage RAM and took the truck to another mechanic. They identified and repaired the actual issue for less than one-third of what DuPage RAM had quoted me to potentially resolve it. Not a good look. I can't speak to the sales department, but based on my experience, I would strongly recommend staying FAR away from this service center and spending your money elsewhere. They were unhelpful, incredibly difficult to get ahold of, failed to correctly diagnose or repair my truck, and still left me more than $500 out of pocket. After nearly a month of trying to get someone to address the situation, I ultimately had no confidence in them and had to take my truck somewhere else just to get an actual answer and repair. But don’t just take it from me, feel free to look at their other recent reviews to see this is a reoccurring theme with this dealer. Extremely disappointing experience from beginning to end.

Very Disappointed — I Feel Completely Misled by DuPage Dodge I would strongly caution anyone considering purchasing a vehicle from DuPage Dodge, especially if the vehicle is going to be used commercially. I purchased a truck from this dealership at what I now consider to be an extremely overpriced amount. The dealership knew from the beginning that this truck was going to be used as a commercial vehicle. Despite knowing that, they sold me GAP insurance as part of the purchase. When the truck was later involved in an accident and totaled, I found out that the GAP insurance did not ... Read More

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Google - Aug 17, 2026

Very Disappointed — I Feel Completely Misled by DuPage Dodge I would strongly caution anyone considering purchasing a vehicle from DuPage Dodge, especially if the vehicle is going to be used commercially. I purchased a truck from this dealership at what I now consider to be an extremely overpriced amount. The dealership knew from the beginning that this truck was going to be used as a commercial vehicle. Despite knowing that, they sold me GAP insurance as part of the purchase. When the truck was later involved in an accident and totaled, I found out that the GAP insurance did not cover commercial use. The claim was denied, leaving me responsible for more than $17,000 out of pocket. What makes this situation so upsetting is that I trusted the dealership to sell me coverage that actually applied to the vehicle I was purchasing. When you are sitting in a dealership buying a vehicle and specifically purchasing GAP insurance to protect yourself financially, you expect the dealership to be upfront with you if there is an important exclusion that makes that coverage essentially useless for your situation. Not everyone is going to sit there and read every line of the fine print in a lengthy contract. That’s why customers have to be able to trust the dealership to explain important limitations and exclusions—especially when the dealership already knows the vehicle is being purchased for commercial use. DuPage Dodge knew this was a commercial truck, and the GAP policy they were selling excluded commercial use, I believe that should have been clearly explained to me BEFORE I paid for the GAP coverage. Instead, I trusted that I was purchasing protection for the vehicle I was buying. Unfortunately, when I actually needed that protection, I discovered it covered nothing. This experience has completely changed how I view the dealership. Customers should be able to trust that when a dealership sells them an insurance product specifically intended to protect them financially, the dealership is making sure that product actually applies to their situation. My advice to anyone buying from DuPage Dodge: read every single line of the GAP contract yourself and do not assume the dealership is selling you coverage that actually applies to your vehicle. I learned that lesson the very expensive way. Extremely disappointed with DuPage Dodge and how this entire situation was handled. I would not recommend them based on my experience.

​I purchased a 2025 Mercedes GLE 53 out of state and put total trust in the sales team and management to be honest and fully disclose any physical damage before shipping. Unfortunately, that trust was completely misplaced. ​Upon delivery, I discovered clear damage to the front emblem that was intentionally hidden and never disclosed. When I called the dealership regarding the issue, they admitted on the phone that the damage was already present prior to sale. However, despite their admission and my sending over the official receipt/invoice for the replacement part ($412), no one has bothered to call me back or reimburse ... Read More

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DealerRater - Aug 12, 2026

​I purchased a 2025 Mercedes GLE 53 out of state and put total trust in the sales team and management to be honest and fully disclose any physical damage before shipping. Unfortunately, that trust was completely misplaced. ​Upon delivery, I discovered clear damage to the front emblem that was intentionally hidden and never disclosed. When I called the dealership regarding the issue, they admitted on the phone that the damage was already present prior to sale. However, despite their admission and my sending over the official receipt/invoice for the replacement part ($412), no one has bothered to call me back or reimburse me. ​Admitting to pre-existing damage and then completely ignoring a customer after the sale is unacceptable business behavior. I am posting this review in hopes that higher management will finally step in, make this right, and reimburse the $412 invoice immediately.

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Please beware. Everything from the time I purchased my vehicle from this dealership until now has been a nightmare. The service department damaged my vehicle and denied responsibility. Marco Salazar in the service department was extremely rude and lied to corporate about what happened in an attempt to cover up the situation. This was not simply my opinion or interpretation—the reviewed the situation was reviewed and agreed that Marco had provided false information. They also performed a warranty “repair” that failed shortly after my vehicle was returned to me, yet they refused to take the vehicle back and properly ... Read More

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Google - Aug 12, 2026

Please beware. Everything from the time I purchased my vehicle from this dealership until now has been a nightmare. The service department damaged my vehicle and denied responsibility. Marco Salazar in the service department was extremely rude and lied to corporate about what happened in an attempt to cover up the situation. This was not simply my opinion or interpretation—the reviewed the situation was reviewed and agreed that Marco had provided false information. They also performed a warranty “repair” that failed shortly after my vehicle was returned to me, yet they refused to take the vehicle back and properly fix the issue. I have spent far too much time dealing with problems that should never have happened in the first place. The way this situation was handled was completely unacceptable. The lack of accountability, professionalism, and basic customer service has been extremely disappointing. The culture at this dealership appears to be a serious problem from the top down. If you are considering purchasing a vehicle or having your vehicle serviced here, please beware and do your research before doing business with this dealership. There are plenty of better operated and more importantly, honest, dealerships all over the Chicagoland area.

I took my vehicle there for service.And I had the worst experience That I will never ever take my vehicle there again. Bob service could do a little better job when it comes too communication just be careful, people.These people will leave your bank account blank

Referred my father in law to buy a ram 1500 from them. Was supposed to get a referral bonus of $200. After multiple phone calls and constantly getting the run around from them saying they’re mailing it out I never received it. That was one year ago. I should’ve wrote the review then but didn’t get around to it. Fast forward to today, father in law goes to get a second oil change that was included in the vehicle purchase. They told him only one oil change is included with a new vehicle purchase and that he has to ... Read More

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Google - Aug 6, 2026

Referred my father in law to buy a ram 1500 from them. Was supposed to get a referral bonus of $200. After multiple phone calls and constantly getting the run around from them saying they’re mailing it out I never received it. That was one year ago. I should’ve wrote the review then but didn’t get around to it. Fast forward to today, father in law goes to get a second oil change that was included in the vehicle purchase. They told him only one oil change is included with a new vehicle purchase and that he has to pay for the second. DO NOT step foot in this dealership. I bought two vehicles with them. Close to $100,000 in sales. Once that car is off their lot they could care less about what offers were promised to you. Google needs to implement zero stars for establishments like this.

Do not do business here they are completely dishonest. I paid for vehicle paint protection and they did not do it. Charged $2200 and DID NOT do the service whatsoever.

I visited DuPage CDJR on Friday 7/31. I made an appointment three days earlier on the 28th. I traveled 2.5 hours as they had a vehicle I was interested in. Well here goes my experience. My salesman was Xavier, awesome guy and friendly. I also interacted with Brian (GM) After minutes of back and forth we agreed on number for purchase. (Very little haggling) I then sat with Xavier as he needed to now pull my credit for terms etc. He then brought back sheet with loan terms/payments. At this point I believe his name was Jeff, told me that the ... Read More

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Google - Aug 1, 2026

I visited DuPage CDJR on Friday 7/31. I made an appointment three days earlier on the 28th. I traveled 2.5 hours as they had a vehicle I was interested in. Well here goes my experience. My salesman was Xavier, awesome guy and friendly. I also interacted with Brian (GM) After minutes of back and forth we agreed on number for purchase. (Very little haggling) I then sat with Xavier as he needed to now pull my credit for terms etc. He then brought back sheet with loan terms/payments. At this point I believe his name was Jeff, told me that the car is no longer for sale as the Owner is blocking the deal, I received a couple different stories. No clue what was real. What I do know is I made an appointment in advance, traveled over 2 hours, sat there for 2 hours, had a hard pull on my credit, agreed on a number, all to be told that the owner would not allow the car to be sold. I honestly do not believe this is what happened, but I will surmise the GM did not want to stick with the deal he made which is weird because it was within 1,000 dollars of asking price, and most of that was knocked off due to a dent I was going to get fixed on my own. Somewhere along the line I was told the car was sold, at the wishes of the owner. Interesting due to the fact that the car is still for sale 8 hours later online and a buddy called to inquire, and was told the car was available and he should make an appointment to come see it. I have no idea why any of this occurred. I am at a loss why anybody would treat others in this manner. I realize that I am from out of town, but to treat other individuals or customers this way is probably all you need to know. I am just sharing my experience, please beware.

After several days of shopping for the right vehicle for my family, I was ready to give up. I decided to give DuPage CDJR one last chance before throwing in the towel, and I am so glad I did. If you’re looking for a vehicle and want to avoid the typical dealership runaround, stop here first and ask for Xavier. He went the extra mile to help me get into the vehicle I wanted, and his outstanding customer service didn’t end when I drove off the lot. Less than a week after purchasing my new Jeep, I was ... Read More

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DealerRater - Jul 22, 2026

After several days of shopping for the right vehicle for my family, I was ready to give up. I decided to give DuPage CDJR one last chance before throwing in the towel, and I am so glad I did. If you’re looking for a vehicle and want to avoid the typical dealership runaround, stop here first and ask for Xavier. He went the extra mile to help me get into the vehicle I wanted, and his outstanding customer service didn’t end when I drove off the lot. Less than a week after purchasing my new Jeep, I was sideswiped by a semi-truck while driving on the highway. I was stranded and unsure what to do, so I called Xavier. He immediately helped guide me through the process and made sure my vehicle was taken to the dealership best equipped to handle the repairs. If he didn’t have an answer, he found one. It’s incredibly rare to find a dealership that continues to take care of its customers after the sale, but that’s exactly what I experienced at DuPage CDJR. I can’t say enough about how grateful I am to Xavier and the entire team for making what is often a stressful experience such a positive one. They truly earned my trust, and I would recommend DuPage CDJR to anyone looking for a vehicle and exceptional customer service. Five stars!

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The deal started slow DuPage being 300 miles from home I was skeptical . When I requested a manager and got Brian Davis everything progressed smoothly and when I got to the dealership and meet Xavier Crump it was a slam dunk. Thanks again guys.

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I purchased a car from this dealership seven years ago and had such a positive experience that I came back to buy another one. Unfortunately, this visit was completely different. The finance man name Francisco, became visibly angry when I asked for a breakdown of the costs. As a customer making a significant purchase, I believe it's reasonable to ask for a detailed explanation of the pricing before moving forward. If you don't want one employee to ruin what could otherwise be a good experience, you may want to consider going elsewhere. My recent experience left me disappointed, ... Read More

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Google - Jul 18, 2026

I purchased a car from this dealership seven years ago and had such a positive experience that I came back to buy another one. Unfortunately, this visit was completely different. The finance man name Francisco, became visibly angry when I asked for a breakdown of the costs. As a customer making a significant purchase, I believe it's reasonable to ask for a detailed explanation of the pricing before moving forward. If you don't want one employee to ruin what could otherwise be a good experience, you may want to consider going elsewhere. My recent experience left me disappointed, especially after returning because of the excellent service I received in the past.

Everyone was friendly and helpful. I was very happy with the car buying experience and would definitely refer family/friends.

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Worst experience ever, drove from out of state because I was told I was approved but when I get there I’m told I couldn’t finance the vehicle I wanted and tried to hook me on another one double the price from the one I wanted. Waste of my time! If I could leave negative starts I would!

I dealt with Frank online, submitted my application, he calls me back to tell me I’m approved, to go down there and talk numbers. Drove 2 hours for him to not even come out of his office, had one of the front desk guys tell me the banks won’t approve a loan on a vehicle that old. Don’t know why I got lied to and wasted 4 hours total. Only giving 2 stars because atleast Jeff explained the big mess up Frank did. Couldn’t even come out to show his face. Real unprofessional

I’m not usually the type of person who writes reviews, but when something goes really wrong, I want others to know so they don’t go through the same experience I did. When I went to this dealership looking for a car I had seen on their website, I assumed it was physically on the lot due to the description but I was informed that it wasn't available at that location—it was in another state. After a few days, we reached an agreement they would bring it in at no cost to me, unless I decided not ... Read More

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Google - Jun 25, 2026

I’m not usually the type of person who writes reviews, but when something goes really wrong, I want others to know so they don’t go through the same experience I did. When I went to this dealership looking for a car I had seen on their website, I assumed it was physically on the lot due to the description but I was informed that it wasn't available at that location—it was in another state. After a few days, we reached an agreement they would bring it in at no cost to me, unless I decided not to buy the vehicle; in that case, I would have to cover the transport costs. Otherwise, they would take care of them. To my surprise, I discovered I was charged for transporting the car to the dealership. When I asked for an explanation specifically from the salesperson, Valentín he told me he had spoken with his manager, Mr. Marco López, and that they had simply decided not to take responsibility for the charge. They gave me unconvincing excuses and refused to honor their promise to cover the cost. I had also spoken with another salesperson named Valeria, another member of the sales team named Briana Jordan, and a floor manager named David Hilsabeck, but no one wanted to take responsibility for this serious deception of a new customer. Although I know I probably shouldn't, I am including the document showing the charge of nearly $1,000 here just to prove my point and show that I’m not lying, and that none of them were willing to honor the agreement we had... I’m writing this simply in the hope that they won't deceive anyone else.

The service department is very terrible management and the service department is terrible. Marco is completely rude and unprofessional. Some of the service advisors do not know what they're talking about. The only service advisor that knows his stuff is Manny t. Had an issue with my truck. Brought it in there twice. First time they had it for 4 to 5 weeks telling me there's nothing wrong with my truck after driving around with the service advisor and also with the mechanic. Who told me to tell the service advisor that there's something he heard with my truck ... Read More

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Google - Jun 25, 2026

The service department is very terrible management and the service department is terrible. Marco is completely rude and unprofessional. Some of the service advisors do not know what they're talking about. The only service advisor that knows his stuff is Manny t. Had an issue with my truck. Brought it in there twice. First time they had it for 4 to 5 weeks telling me there's nothing wrong with my truck after driving around with the service advisor and also with the mechanic. Who told me to tell the service advisor that there's something he heard with my truck but do not tell them till the following day so it doesn't look funny. Which I found kind of odd so I told them right away. The funny thing is the next day they call me. Tell me there's nothing wrong with my truck and I owe him all this money for diagnostic fees. I laughed at it and said I wasn't going to pay because nothing was done. Then I brought this to the manager's attention. Marco who of course said I just don't want to pay cuz I'm friends with some of the sales people and at his mechanic would never say that. 2 months go by. Bring my truck back this Sunday. Had it for 4 weeks and then the 4 weeks he did nothing with my truck and said there's nothing wrong with it. So basically I brought him my truck and it sits there months at a Time with no answers and the service appointment does not know what they're doing or how to handle or schedule maintenance or or mechanical things on people's vehicles. Lack of experience. Of management in that department. On a bright side, the sales tower is very helpful. Tom, Brian, and Ken, all three tried to help me the best they could understanding my situation provided me with loaners when the service department could not. These three should be commended on their service to this dealership. So the short of it is I was told by the service advisor and manager Marco basically drive my truck to lip brakes. They can fix it. I have warranty for 18 more months or go find another dealer to bring it to. So the owner of DuPage cdjr should read this and know what kind of people he has working for him. They call it happy Auto group. It's not so happy and trying to get answers from service. Advisors is like taken candy from my baby. Can never get in touch with them. So I would highly do not recommend bringing your vehicle into this dealership for service cuz all you will do is get a run around and never get the problem resolved. But I would recommend buying a car from the three people I mentioned. Tom, Brian and Ken, they are very helpful and do what they can for their customers. So I am forced to give him Stars which I do not agree to my eyes. They get zero stars so I'm only going to put one

I have gone into the service department two separate times and they keep telling me nothing‘s wrong with my car. unless they have proof and they see it for themselves. They do not fix the problem. I’ve been having issues since I purchased this car and I’m still having issues with the Car. I have been recording everything when it’s happening to me and they are not resolving the issues. I have a weird sound in my car and the service department had the audacity to tell me it was my coffee cups clicking together on ... Read More

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Google - Jun 17, 2026

I have gone into the service department two separate times and they keep telling me nothing‘s wrong with my car. unless they have proof and they see it for themselves. They do not fix the problem. I’ve been having issues since I purchased this car and I’m still having issues with the Car. I have been recording everything when it’s happening to me and they are not resolving the issues. I have a weird sound in my car and the service department had the audacity to tell me it was my coffee cups clicking together on the floor. That was what they told me. They make you feel stupid they make you feel that your customer opinion does not matter at all and they treat you with nothing but disrespect. I will never purchase a car from here again Neither should you. The issue was not my coffee cups on the floor. It’s absolutely insane how they treat you.

I have brought two cars here in the past and I brought a third car in yesterday for service. My jeep had death wobble on the highway and I wanted it taken care of right away. Instead of finding a fix for that, I was quoted a bunch of additional work at an outrageous price. $4600 to replace a steering damper, 2 shocks, a battery, and a brake flush. Not only is the steering damper the incorrect fix for the wobble, but in my opinion, they are attempting to price gouge me in an attempt to convince me to trade in my 4 ... Read More

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Google - Jun 13, 2026

I have brought two cars here in the past and I brought a third car in yesterday for service. My jeep had death wobble on the highway and I wanted it taken care of right away. Instead of finding a fix for that, I was quoted a bunch of additional work at an outrageous price. $4600 to replace a steering damper, 2 shocks, a battery, and a brake flush. Not only is the steering damper the incorrect fix for the wobble, but in my opinion, they are attempting to price gouge me in an attempt to convince me to trade in my 4 year old, low mileage jeep for a new one. I used to recommend the service at this dealership, but after my experience, I would neither service or buy a jeep from DuPage Jeep again. I'll update my review once I have a reputable shop actually fix the issue. Update: The dealership charged a $280 diagnostic fee. The service representative, Chris Nibbio, refused to answer any questions that I had and referred me to the mechanic in the back who evaded the questions. I've since dropped my vehicle at a local mecganic who diagnosed the problem immediately as a bushing issue. This reinforces my personal belief that the DuPage Jeep is an untrustworthy, scammy dealership. It's sad to see my local dealership, which I once liked, go downhill.

After 38 days of service, no time on when repairs will be completed, in the last 10 days no parts were order since one service tech was on vacation. When elaborating to sales manager and general manager asking for a time frame on repairs and why nothing was being done we were yelled and told to pick up our car after 4 attempts to fix the same issue for the car. This is a car less and 1 yr old and less than 2500 miles, they lied about fixing and replacing parts and saying we are refusing to service. We have the documents and photos ... Read More

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Google - Jun 6, 2026

After 38 days of service, no time on when repairs will be completed, in the last 10 days no parts were order since one service tech was on vacation. When elaborating to sales manager and general manager asking for a time frame on repairs and why nothing was being done we were yelled and told to pick up our car after 4 attempts to fix the same issue for the car. This is a car less and 1 yr old and less than 2500 miles, they lied about fixing and replacing parts and saying we are refusing to service. We have the documents and photos and videos to prove it. If anyone knows a good attorney for a lemon law, we asked for the owner contact and was told to Google. Worst experience at a dealership.

I recently took my 2015 ram 1500 eco diesel in to have my transmission replaced 2 in less then 6 months while in the shop the tec snap the bolts on my exhaust to my dpf filter and did not replace the bolts and left it off I was told it was ok to drive the car to my shop that 4 minutes up the road to repair the pipe my self after the repair the service def light stayed on and never went away I was asked to bring it in to be reset and ended up being charged for a Diagnosis when I ... Read More

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Google - May 29, 2026

I recently took my 2015 ram 1500 eco diesel in to have my transmission replaced 2 in less then 6 months while in the shop the tec snap the bolts on my exhaust to my dpf filter and did not replace the bolts and left it off I was told it was ok to drive the car to my shop that 4 minutes up the road to repair the pipe my self after the repair the service def light stayed on and never went away I was asked to bring it in to be reset and ended up being charged for a Diagnosis when I never asked for 1 just to reset the light now I’m going to be out thousands for a mistake I did not make never had a issue or light for none of this

Really disappointed with DuPage Jeep. When I bought my vehicle, they pushed the “Tires for Life” incentive, but conveniently never explained that you supposedly have to service the Jeep with them continuously for it to actually be honored. I even asked someone in the service department about it and was specifically told I could have the vehicle serviced anywhere I wanted. Now suddenly they’re refusing to honor the incentive because I didn’t service it there the whole time — even though I’ve had the Jeep serviced at another certified Jeep dealer. What’s even worse is that this ... Read More

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Google - May 19, 2026

Really disappointed with DuPage Jeep. When I bought my vehicle, they pushed the “Tires for Life” incentive, but conveniently never explained that you supposedly have to service the Jeep with them continuously for it to actually be honored. I even asked someone in the service department about it and was specifically told I could have the vehicle serviced anywhere I wanted. Now suddenly they’re refusing to honor the incentive because I didn’t service it there the whole time — even though I’ve had the Jeep serviced at another certified Jeep dealer. What’s even worse is that this requirement was never included in any of the other contract paperwork I signed when buying the vehicle. Honestly, it feels like this was done on purpose so they’d have an excuse not to cover the tires later. This feels like a complete bait and switch. If this requirement was so important, why wasn’t it clearly explained or clearly documented from the beginning? The whole thing feels misleading and shady. I’ll never buy another vehicle from DuPage Jeep again, and I definitely wouldn’t recommend anyone else buy one from them either.

Do not recommend. purchased a vehicle while process was smooth because I was already pre-approved by my bank, after almost getting home I noticed that none of my charger ports were working. I reached out the next day since it was late and they had already closed and wasn’t offered much help. This issue got progressively worse to the point that now my screen doesn’t work at all no radio no back up camera no way to charge my phone. I was then told about my extended warranty which I knew I had but the dealership told me ... Read More

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Google - May 7, 2026

Do not recommend. purchased a vehicle while process was smooth because I was already pre-approved by my bank, after almost getting home I noticed that none of my charger ports were working. I reached out the next day since it was late and they had already closed and wasn’t offered much help. This issue got progressively worse to the point that now my screen doesn’t work at all no radio no back up camera no way to charge my phone. I was then told about my extended warranty which I knew I had but the dealership told me I would have to pay almost $300 just for a diagnosis on a vehicle that they should have been aware and documented had issues prior to selling! I will never do business again I have been dismissed and treated like I purchased an as is lemon off the street!

I have never had a worse first impression by a service department. We pulled in for our 7:45 am appointment, and despite seeing employees walking around, no one came and told us if we should leave the car running, get out and go somewhere else, just....nothing. I did eventually go into the advisor office area. Only one guy working. Took seven minutes to wait on his current customer, took seven more minutes doing the check in for us. After receiving zero customer service (no smiles in the building, no instructions, no "someone will be with you shortly, nothing at ... Read More

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Google - May 5, 2026

I have never had a worse first impression by a service department. We pulled in for our 7:45 am appointment, and despite seeing employees walking around, no one came and told us if we should leave the car running, get out and go somewhere else, just....nothing. I did eventually go into the advisor office area. Only one guy working. Took seven minutes to wait on his current customer, took seven more minutes doing the check in for us. After receiving zero customer service (no smiles in the building, no instructions, no "someone will be with you shortly, nothing at all) and then being told the diagnostic alone would be $545, I decided to just leave and try another place. When I very nicely explained to the advisor why I decided to not go forward, instead of apologizing or saying they were busy (which wouldn't have been true anyway) he straight up lied and said he did greet me from the moment I arrived and had been nothing but friendly. You can't run a service department that charges exorbitant diagnostics yet has zero customer service. Honestly, if I had gotten the impression that I would be cared for from the start, I would have paid it, but not with such an awful first 15 minutes.

Worst dealership I’ve ever been to and I’ve bought over 10 cars so that’s saying a lot. They low balled me for my trade and i walked out. I walked into fields in glenview received 3,500k more for my trade and they were professional about the whole thing. I wouldn’t ever RETURN to this dealer for anything i don’t care if the car was free. AVOID this place like plague. I purchased a 2026 grand Cherokee limited reserve from another dealer thanks for nothing dupage.

One of the worst dealership experiences I’ve ever had .. definitely was taken advantage of as a first time buyer. Will never recommend or return to this dealership ever again in my life

UPDATE: got my Jeep repaired for half of what this dealership wanted to charge . FULLY COVERED BY EXTENDED WARRANTY !! DO NOT GO HERE, THEY JACK UP THE PRICES OF PARTS AND LABOR ! I also called the number that they said to call and they told me that the person I needed to talk to was not at his desk , so I gave them my name and #, never heard back from them. THIS PLACE IS A SCAM , STAY AWAY !! DO NOT BRING YOUR CAR HERE FOR SERVICE, IT’S A COMPLETE RIPOFF !! If I could leave less than zero I would . ... Read More

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Google - Mar 26, 2026

UPDATE: got my Jeep repaired for half of what this dealership wanted to charge . FULLY COVERED BY EXTENDED WARRANTY !! DO NOT GO HERE, THEY JACK UP THE PRICES OF PARTS AND LABOR ! I also called the number that they said to call and they told me that the person I needed to talk to was not at his desk , so I gave them my name and #, never heard back from them. THIS PLACE IS A SCAM , STAY AWAY !! DO NOT BRING YOUR CAR HERE FOR SERVICE, IT’S A COMPLETE RIPOFF !! If I could leave less than zero I would . Brought my car in for some Repairs. Radiator was leaking and the driver side window switch wasn’t working. I have an extended platinum warranty, DuPage’s price was almost twice as much as what the warranty company said it should be. I chose not to have the vehicle fixed there because I would have to pay an additional $2400 out of my pocket. I then had to pay $530 ($50 was a Hazardous waste fee , when they did absolutely nothing ) to get my key back and they didn’t repair anything, they charge a diagnostic fee for each individual problem, when I already told them what was wrong. I also spoke to service Manager, Marco . he would not compare any of the numbers that the warranty company gave me to the ones they were charging because it was handwritten. The reason it was handwritten is because the warranty company could not email me the read out so I had to print it by hand. All he could say is that prices for parts vary per dealership, He was completely useless and a real JERK. I’ve had two cars service here previously and never had a problem, I will never bring a vehicle here again!!!

Horribly disappointed by the service department. Blatantly try to up-sell/scam less than knowledgeable customers. Do not take your car here.

I recommend that you do not go to this repair shop. They did not find the actual problem with my car and instead replaced something else and charged me a lot of money. When I went to pick up the car, it was still making the same noise. They then asked for more money to fix it again. Very unprofessional mechanics.

Come to buy a car, end up leaving after being insulted by the sales manager “Donnie”. What a rough experience

I am very disappointed with how this dealership has been declining. They overcharge on everything and don't take the time to listen to the concerns I had about my car. They aren't proactive and would rather wait until something bad happened to your car rather than catch the problem early. They used my key that came with my wheel lock kit and never returned it. I ended up going to a discount tire because I had a nail in my tire and they asked for the key to change the tire but the key wasn't in the ... Read More

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Google - Feb 11, 2026

I am very disappointed with how this dealership has been declining. They overcharge on everything and don't take the time to listen to the concerns I had about my car. They aren't proactive and would rather wait until something bad happened to your car rather than catch the problem early. They used my key that came with my wheel lock kit and never returned it. I ended up going to a discount tire because I had a nail in my tire and they asked for the key to change the tire but the key wasn't in the wheel lock it. Upon calling DuPage CDJR, they said they couldn't do anything about it and I would have to go there to order a new kit, including pay for it myself, when it was their wrongdoing. Then they also hung up the phone abruptly. I will never go back to this dealership with how terrible it has gotten.